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Privacy Policy

Your privacy and the security of your personal health data are our highest priorities.

Official Document
Last updated: August 25, 2025

Introduction

At Tabibu Health Services, we are committed to protecting your privacy and ensuring the absolute security of your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare platform across Tanzania and Zanzibar.

Information We Collect

Personal Identity

Full name, contact details, date of birth, and identity numbers required for patient registration and verification.

Clinical Health Data

Medical history, symptoms, prescriptions, and consultation records shared during the booking and treatment process.

Technical Logs

IP addresses, browser metadata, and usage patterns collected automatically to optimize platform performance and security.

Security Infrastructure

Encryption

TLS 1.3 for transit and AES-256 for resting data.

Access Control

Strict RBAC for medical providers and staff.

Cloud Shield

Hosted on secure, ISO-compliant regional servers.

Your Rights as a Patient

01.

Right to Access

You may request a copy of all personal and medical data we hold in your profile.

02.

Right to Rectification

You have the right to correct any inaccurate or incomplete information in your record.

03.

Right to Erasure

Subject to medical record retention laws, you may request the deletion of your account.

Have questions about your data?

Our Data Protection Officer is here to help you understand your rights.

Contact Privacy Team